Shipping policy

Shipping Policy

Processing Time

  • Orders are typically processed and shipped within 3-5 business days after payment confirmation.

  • Customized or special orders may require additional processing time of 7-10 business days.

Shipping Methods & Delivery Time

  • We offer multiple shipping options including standard postal service, express courier, and international logistics.

  • Standard shipping usually takes 12-18 business days, depending on the destination and shipping method.

  • Express shipping options are available at checkout for faster delivery.

Shipping Costs

  • Shipping fees are calculated based on package weight, dimensions, and destination, and will be displayed at checkout.

  • Free shipping is available on orders exceeding a certain amount; please refer to the promotions page for details.

Tracking Information

  • Once your order is shipped, a tracking number will be sent to you via email or SMS.

  • You can track your package through the carrier’s website or your order details page.

International Shipping

  • International shipments may be subject to customs duties or import taxes, which are the responsibility of the buyer.

  • Delivery times for international orders may be extended due to customs processing and local delivery conditions.

Returns and Exchanges

  • Due to the customized nature of our products, non-quality related returns or exchanges are not accepted once the order is confirmed.

  • For quality issues, please contact us within 7 days of receiving the product with photos and order details, and we will assist you accordingly.

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